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Good negotiators are made rather than born. This interactive seminar
provides professionals with a framework to conduct negotiations,
implementing the power of persuasion when under pressure, using a
principle-based approach. We will explore how people make decisions and
how we can use techniques of influence to nudge them in a positive
direction and create opportunities for both parties.
Those in attendance will leave with the knowledge and skills used by crisis and hostage negotiators, and a discussion of how this can be used in the private sector to increase sales, improve customer service, and implement stronger leadership. A successful deal is one that is good for your counterpart and better for you.
The main topics would be the four most important principles of hostage and crisis negotiation, which include:
*The seminar will be conducted in English
2 hrs, Limited number of attendees
Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. How many times have you interacted in the past with personalities such as the-know-it-alls, the resistant person, the “no” people or the chronic complainers? This webinar provides attendees with techniques to handle difficult people, including a deeper exploration of the 8 skills of active listening as well as an exploration of various styles of negotiation. Attendees will gain experience and confidence on how best to handle difficult negotiations, even if they don't have positional authority. A lot of problems can be stopped before they start if careful attention is paid to others and their perspectives.
One main topic of the class will be exploring the 8 skills of active listening:
- Minimal encouragers
- Open-ended questions
- Reflecting or Mirroring
- Emotion labelling
- Effective pauses
The second main topic of this class will be an exploration of the Thomas-Kilman styles of conflict:
*The webinar will be conducted in English
2 hrs, limited number of attendees